Manager
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Manager Facts

 

The manager is responsible for entering items into inventory, assigning unit costs, creating selling strategies, releasing products to the Describer so they can be prepared for auction, and coordinating the successful sale of individual items. The manager must also coordinate the activities of the other job groups and assure they are completing their assigned duties. This is accomplished by monitoring the performance of the organization using the powerful reporting options available. The manager fulfills these duties by logging in using the assigned password and ID, and then accessing the Manger's home page which appears as follows:

 

Some menu items on this page are relatively straightforward and it is easy to see the task they accomplish. Some are a little more unclear, so let's look at some of these. For instance, "Last 100 Items" presents a list of the last 100 items the manager entered, and from this lists, allows for reviewing or editing any of them. The "Item Search" presents a list of items that match information entered in a search field. The list, or report, also allows the manager to edit the item from there, or view its status in the system. After entering the search criteria the following screen shows the search results returned, as well as an explanation of the status icons.

 

The reports option provides access to the internal management, consignment, and financial reports that EZLister.net will generate. These are the subject of a separate tour. Now let's look at how a manager can generate a report, and then immediately use the results to take additional action on the items that make up the report. Here is a recreation of a Non Performing Item Report.

 

Here are some important elements that EZLister.net uses to navigate around the system. First, notice that the first ten column headings are bolded. When you see bolded column heading, this means that by clicking these headings you can re-sort the report. Imagine how useful it may be to see a sorted list of items according to price. Click the price heading and the list sorts and appears in ascending order. Click the price heading again, and the lists re-sorts into descending prices. This feature is available throughout the program wherever you see bolded column headings.

 

Now, look at the first row in the list. See the items presented as links. Clicking any of these links takes you to another screen where additional actions can be performed. For instance, clicking the eBay ID link will take you to the eBay auction listing. Clicking the Item ID link presents a Sales History report for this item. This procedure is commonly referred to as drilling down, and the ability to drill down throughout EZLister.net increases the power of the program while making it very simple to use.

 

The final menu option here is Account Info. This presents a managerial screen that reviews the status and usage of an account and allows for the purchase of more auctions. This concludes our brief overview of the manger function. You may continue to tour the system by clicking your heels and saying there's no place like home, or obtain more detailed information by following the links listed below.Why do you need to specify a consignor when entering a new item?

 

EZLister.net is intended to be a versatile system that appeals to all eBay sellers. A significant number of eBay sellers also sell product for others on consignment, and we offer a consignment module for these sellers. Many of the Manager and Consignment Store duties are similar. When this occurs, we include the necessary functionality that also allows consignment sellers to complete the task. If you do not sell on consignment, simply ignore consignment related fields. This will not impact the performance or functionality of EZListe.net and has no impact on its use. 

 

What does the Copy From Item Name link mean?

 

EZLister.net allows every item to have two different names. One is the internal name generated by you, called the Item Name, and the second the title of the item when posted as an auction to eBay. EZLister.net found that internal item names often contain technical information, or jargon meaningful to those familiar with the product but confusing to prospective purchasers. Therefore, we programmed two name fields for every item. However, we also recognize that a significant percentage of the time the Item Name would also serve well as the eBay title. In such cases, entering the desired Item Name and pressing the Copy From Item Name link, copies the Item Name information into the eBay Title field. This means that the data only needs to be entered once saving the Manager time while eliminating errors due to typing mistakes.

 

 

What does List in Store refer to?

 

EZLister.net supports eBay stores and makes it simple to list items. All that is required to list an item in a store is to select yes at the List In Store prompt when entering a new item. EZLister.net will then list the item in your eBay store. The price used will be the Buy It Now price also entered on this page, so be certain to complete this field. When yes is selected in this field, the Describer is presented with the appropriate fields required to complete the store listing. If no is selected, then references to eBay stores do not appear in the program when working with this item.

 

What does "Allow Multiple Quantity Checkout" mean?

 

EZLister.net allows the purchase of additional quantities of an item during checkout. This saves listing and final value fees while creating an alternative method to increase sales. During our checkout, the purchaser is presented with an advisory that additional items are available for purchase. If a purchaser desires additional items, they can enter the total number at this point. EZLister.net updates the inventory, the checkout amount and processes the sale in a normal manner. The seller recognizes increased sale levels without incurring increased listing and final value fees. 

 

To activate this feature, you must select yes to the Allow Multiple Quantity Checkout question. There are valid reasons to select no. For instance, you may simply be testing the response rate in your store as opposed to on the auction site. Or, you may not be sure of the item's true market price. In such cases, not activating this multiple quantity checkout feature prevents one purchaser from acquiring the entire inventory at a below market price. This feature has the power to increase your sales while lowering your costs but you must make the final decision on the proper time for its use.

 

What is the Relist Rate and why does it have to be entered here?

 

The relist rate is the minimally acceptable sell through rate that an item must achieve in order for the system to automatically post additional auctions. EZLister.net recognized early that eBay was an effective channel for liquidating multiple quantities of the same item. When items are moving off the market, then it is necessary to have a constant supply of product available. However, when items begin to meet market resistance, then it is necessary to make the fundamental business decision of "Do I continue to try and sell an item that is a slow mover." To reflect this, EZLister.net pioneered the concept of Performance Based Posting. Briefly, the system constantly monitors the sell through rate than an item, or SKU, is achieving and compares it with the relist rate input by management. When the sell through rate exceeds this relist rate, then additional items are automatically posted to the auction site as they are sold or expire. When the sell through rate is below the desired relist rate, then the item is place on a Non-Performing Item report alerting management that there may be a problem and allowing them to make the appropriate decisions and desired changes. 

 

In the EZLister.net system, the Administrator sets the company wide, default relist rate during their initial setup process. However, it is likely that the characteristics of some items will render the default relist rate entered as to high or to low. In those cases, the manager can override the default relist rate, and enter a more appropriate one here while entering the item into inventory. This is a logical time to make such a decision and increases the flexibility and overall usefulness of the system.

 

I liquidate products for others, and I never know what product I will be receiving. Can I use your inventory system?

 

EZLister.net's inventory system is versatile and flexible. It allows the entry of as many individual items, or SKUs as you would like. Furthermore, it stores this information on the system for at least one year, currently longer, allowing you to search for and reuse information previously entered into inventory. 

 

 

Where do I put in my SKU number or description?

 

As individual items are input into the EZLister.net system, they effectively become their own SKU. The size of the individual SKUs can vary from one to many. The name of the SKU is entered into the Item Name field on the Add Item page. This field can contain a part number, a client generated SKU name, or be the same as the title for the item to be posted for auction. The last step of adding an item into EZLister.net is for the system to automatically assign a unique number to each item. Once an item number is assigned, it is always available for searches or reports. There are several search screens throughout the system that allow you to search by Item Number, or by keywords contained in the Item name. However, we advise you to associate the Item No. assigned by EZLister.net with your internal SKU number or description to make cross referencing easier.

 

When I add new items to a SKU do I have to enter everything again?

 

There are two possibilities, and each has a different answer. In the event that the new inventory items are the same as those in the existing SKU or Item Name, then all you have to do is edit the item and modify the new total in inventory. This means that you change the original quantity field to reflect the number remaining before delivery of the additional items plus the number of additional items delivered. NOTE: THIS TECHNIQUE WILL ONLY WORK IF THE NUMBER REMAINING BEFORE MODIFYING THE QUANTITY IS GREATER THAN ZERO. WHEN THE QUANTITY REMAINING IN AN ITEM NUMBER OR SKU REACHES ZERO, EZLISTER.NET CLOSES THAT ITEM NUMBER AND PERMITS NO ADDITIONS OR MODIFICATIONS.

 

In the event that the new inventory items differ in some significant characteristic, i.e. price or supplier, then you must enter the new product as a new SKU. This is dictated by business practices not by EZLister.net. New inventory items entering the system at a new price are effectively different items that belong in a new SKU. If you enter items with a different price in an existing SKU, then all subsequent reports will use the new price as the basis when calculating profit and loss, inventory on hand, etc. Introducing data that knowingly causes inaccurate reports is a business practice that should be avoided at all times. 

 

In the event that it is necessary for you to create a new SKU based on a previously existing one, then EZLister.net includes the "Duplicate" feature to assist you. This is available from any of the Edit Item screens under the Manager's menu options. 

 

What is the Reorder Point?

 

The Reorder Point is simply the number of items expected to be sold during a specified lead time plus the minimum amount management decides to maintain on hand for unexpected contingencies. When you enter the information requested, be careful to enter the units called for, that is, be sure that the quantity entered matches the time period, days or months, that the system asks for. 

 

It is important to understand that this feature will return correct results for the average case. However, it makes no provisions for unusual situations. For example, if you choose to carry no excess inventory, as represented by entering a 0 in the minimum quantity on hand field, and a purchaser takes all of the existing inventory units on the first day of the lead time, you will be out of stock until the new order is delivered and processed. Furthermore, your SKU will be closed requiring you to enter the ordered product as a new item. Preventing, or at least minimizing, the adverse effects of such an occurrence is the purpose of the minimum quantity on hand item. The benefits are as explained; the negative factors are that you increase your carrying and storage costs. Only you can make the proper determination after considering all of the factors that exist for each item.

 

 

 

I don't know the lead time and monthly sales for all my items. Do I have to use the Reorder Point feature?

 

It is not necessary that these figures be exact. Reasonable estimates are generally acceptable. In some cases, you may choose to deliberately change the demand, or monthly sales, from historic levels to reflect a new marketing program or changing market conditions observed.

 

By accumulating the operating information required to use this feature, you will increase the competitive advantage enjoyed and thus the efficiency of your business. There is no requirement that you use any of the features offered by EZLister.net. Furthermore, you may elect to use this feature for some items or SKUs, and not for others, the choice is yours. In general, most of the features we offer are designed to allow you to accomplish more with less. Sometimes this requires a small investment of time for research in the beginning, but the results usually more than justify this investment.

 

What are the Describer Notes for?

 

The "Describer Notes" field is an internal message board available for the Manager to communicate directly with the Describer. This allows the Manager to pass information directly to the describer regarding the product being entered. Such information could include special promotions, pricing information, or a product characteristic that the Manager is aware of and wants the Describer to emphasize. This is an internal note field that is not communicated to anyone within or outside the organization. 

 

What are the Manager Notes for?

 

The "Manager Note" field is an internal message board available for Managers to communicate directly with other Managers. This allows one Manager to inform others of action recently taken regarding the product being entered. Such information could include special pricing promotions, or a unique characteristic of this product that they need to know when evaluating performance or marketing. This is an internal note field that is not communicated to anyone other than other Managers within the organization, and is not available to those outside the organization.

 

What does Last 100 Items mean?

 

The "Last 100 Items" menu option allows Managers to quickly review and modify the 100 most recently entered items into the system. Often, busy Managers may not have all information necessary for an item to be completely entered into the system and ready for posting to auction sites. Or, additional information becomes available that may cause a Manager to change their pricing or marketing strategy. Selecting this menu option allows a Manager to quickly find recently entered items, review their status, and make necessary changes. 

 

 

I've selected the Last 100 Items menu option and a table came up. Now what?

 

"The Last 100 Items Entered" table or report quickly and easily allows a Manager to find recently entered items, review their status, and make necessary changes. Upon locating an item to review in the table, clicking the link in the Item ID column presents the Edit Item screen. Upon reviewing an item's status, a Manager can notify others in the organization working on it of any changes. This navigation tool allows the manager to quickly find and review recently entered information with minimal effort.

 

What do the icons mean under the status column?

 

Icons represent where the item currently is in the total process. These graphical representations are quick and easy to recognize after working with them for a short time. To find out what they mean, click on any one and a new window appears with their definition. Icons, and this procedure, are used throughout the EZLister.net system. 

 

How come there is a consignment commission information area on the Edit Item screen? I don't sell on consignment.

 

EZLister.net is intended to be a versatile system that appeals to all eBay sellers. A significant number of eBay sellers also sell product for others on consignment, and we offer a consignment module for these sellers. Many of the Manager and Consignment Store duties are similar. When this occurs, we include the necessary functionality that also allows consignment sellers to complete the task. If you do not sell on consignment, simply ignore consignment related fields. This will not impact the performance or functionality of EZListe.net and has no impact on its use. 

 

Why is there a Consignor Setup menu option when I don't sell on consignment?

 

EZLister.net is intended to be a versatile system that appeals to all eBay sellers. A significant number of eBay sellers also sell product for others on consignment, and we offer a consignment module for these sellers. Many of the Manager and Consignment Store duties are similar. When this occurs, we include the necessary functionality that also allows consignment sellers to complete the task. If you do not sell on consignment, simply ignore consignment related fields. This will not impact the performance or functionality of EZListe.net and has no impact on its use. 

 

How can a Manager edit an item already entered?

 

From the Manager's Home Page select the Item Search menu option. This presents a field requesting the Item No. or key words from the Item Name. The search returns a table or report listing all Item Names matching the search string entered, or the Item Number matching the four or five digit number entered. From this report, it is possible to: edit inventory information by clicking the link in the "Edit Item" column; edit the auction listing by selecting the link in the "Describer" column; or view a sales history of the entire SKU by clicking the desired title in the "Sale History" column.

 

 

The search field is a context sensitive search, that is, it will present all Item Names that match the information input in the search bar. Therefore, if you enter the letter "a", all Item Names containing that letter will appear in the search results table. As a general rule, entering more information in the search bar returns fewer items making it easier to find what you are searching for.

 

If you are searching for an item number, be sure to enter at least four digits. Otherwise, the search results table will return Item Names that contain the number entered. In the case that you enter a four digit item ID, and there is also an existing title containing that same four digit string, both items will be returned in the search results table. Finally, the search is not context sensitive for item numbers, that is, the search results will not return all Items that contain a four digit string entered into the search bar. 

 

What is the difference between the "Last 100 Items" and the "Item Search" menu options?

 

Although the reports returned by selecting these two menu options appear similar, they are really quite different. The report returned under the Last 100 Items option presents the 100 most recently entered items that the manager entered into the system. The Item Search menu option allows the manager to search the entire database for items. This search can be used to find items where little information exists, or where the exact title or Item Id number is known. Once an item has been identified in the search results, it is possible to review, or duplicate it thereby creating a new item that is similar to one used in the past. Currently there are no time limits imposed on searching for items, and there will always be at least one year of data present and available for search under this menu option.

 

 

What does the Duplicate button do on the bottom of the Edit Item screen?

 

The Duplicate function is available from the Edit Item screen accessed from either the "Last 100 Items" or the "Item Search" menu options. The Duplicate button allows you to quickly create a new item saving you the time and effort associated with entering common and redundant information. Let’s say you have two items similar in all respects except for some minor feature. Enter the first one into the system and note the item number assigned by EZlister.net. Under the Item Search menu option, enter this “Item ID” number to find this already entered item. Select this "Item ID" link from the search results table, and then the “Duplicate” button at the bottom of the page that is presented.

 

This creates a new item in the system. It also presents an advisory screen reminding you to properly label the newly created item with its assigned “Item ID” number. To edit this newly created item, enter the new "Item ID" number in the Item Search field, press search, and then select it from the search results table. You can now make those changes reflecting the different features. When a duplicate item is created, the system assumes the initial inventory count is one, so remember to modify this field to reflect the proper count. Using the Duplicate function allows you to create new SKUs containing items similar but not identical to another SKU. Or, it allows you to quickly reactivate a SKU that has been closed. 

 

Why do some of the fields have underlining in the tables presented?

 

Underlined fields in results tables indicate that additional action is permitted on that data. This is consistent with the Internet convention of drilling down, or examining results in greater detail. When such links are activated, additional information about the item is presented, or you are directed to another screen which allows you to take additional action. This permits you to quickly navigate through the program in a logical manner. Fields containing data not underlined are informational only with no additional action permitted from these screens.

 

 

What if I do not know the Item Id Number of the complete title of a product or SKU?

 

The Item Search menu option contains context sensitive search, that is, it will present all titles that match the information input in the search bar. Therefore, if you enter the letter "a", all Item Names containing that letter will appear in the search results table. As a general rule, entering more information in the search bar returns fewer items making it easier to find what you are searching for.

 

If you are searching for an item number, be sure to enter at least four digits. Otherwise, the search results table will return Item Names that contain the number entered. In the case that you enter a four digit item ID, and there is also an existing title containing that same four digit string, both items will be returned in the search results table. Finally, the search is not context sensitive for item numbers, that is, the search results will not return all Item Names that contain a four digit string entered into the search bar.

 

What happens if I enter a specific consignor or a specific warehouse on the Non-Performing Items screen?

 

The system will search the database, and present a list of results filtered so that only items matching the information requested appear. This is useful to assess the performance of a certain warehouse, or to determine how the items provided by a specific consignor are selling. If no filters are specified, then all data failing to meet the relist rate set for them is presented in the report.

 

On the Non-Performing Item List, in the Status column, why do some buttons say List, and some say Relist?

 

This is related to eBay's policy of allowing an unsold item to be re-listed one time without incurring an insertion fee. EZLister.net tracks these items and differentiates between them. Items that are eligible for listing without incurring a fee are denoted by the List button. Items that will incur an insertion fee are denoted by a Relist button.

 

Why do some of the links in the Non-Performing Item List direct me to sales history reports or edit screens?

 

EZLister.net uses a proprietary method called Performance Based Posting when dealing with items necessary to relist. This compares the sell through rate that an item achieves to the targeted rate input originally when entering the item into inventory. Items that do not meet the minimally acceptable rate appear on a Non-Performing Item report and require additional action by management. In order for management to make a decision regarding the future of an item, they will likely review the pricing strategy, the appearance of the auction itself, and the history of other items in the SKU when offered for sale. From the Non-Performing Item list, EZLister.net allows a manager access to the various parts of the program that contain this information so they can make a well informed decision 

 

What does the archive button do on the Non-Performing Item List?

 

The Archive button essentially makes an active item, inactive. This means that it no longer appears on Non-Performing Item reports, on lists for Describers to post, or anywhere in the system that would permit someone to take action upon it. Archived items still appear in search results, and are available for duplication into a new item or SKU. After deciding to Archive an item and clicking the button, the system requests that you confirm this action.