Checkout and Paypal
Previous Topic  Next Topic 

Is there anything else I have to do to use PayPal?

 

If you have an active and valid PayPal account, you may elect to have EZLister automatically update PayPal payments you receive and match them with open accounts. To make this selection, it is necessary for you to enable the Instant Payment Notification (IPN) option through PayPal. There is a step by step tutorial to complete this task available from our support page. We strongly recommend that you allow EZLister to match PayPal payments as this will greatly increase your Clerk’s efficiency.

 

Appearing below are the instructions for setting up and using PayPal IPN, as well as a brief discussion of how the information is treated in EZLister.net.  Note:  We will never need nor will we ever ask for your Paypal password or account information!

 

To set up this feature, complete the following steps:

 

1. Login to your Paypal account.

2. Click the “Profile” tab on the upper right menu bar

3. Beneath the Selling Preferences header, select “Instant Notification Preferences” approx half way down the column.

4. Edit the preferences and check the Instant Notification Preferences to ON. In the box, paste this URL EXACTLY as shown here: http://www.ezlister.net/IPN/IPN.aspx

5. Click Save, exit Paypal, and logon to EZLister.net.

 

These Paypal notification settings are the equivalent of the email notification you are accustomed to with every Paypal payment you receive. You are simply adding EZLister to the notification list when payments arrive. EZLister will then match this data from Paypal with that received from the EZLister checkout and payment systems.

 

Once you have made the necessary notification changes to your Paypal account, you may immediately start using this feature.

 

From the Clerk menu select “Process Payments”.  On this screen you will see “Process PayPal Payments” buttons.  When EZLister receives a payment notification from PayPal, it matches the criteria and separates them into one of the three categories:

 

Category 1: Match Verified

 

Match Verified payments are the golden payments. The amount matches, the sender is verified, and the shipping address is confirmed and matches the ship to address entered in the EZLister checkout. These payments are not susceptible to chargeback issues. To apply these payments, simply check those you wish to process and click the process payments button. They will be immediately transferred from the awaiting payment status to the awaiting shipping status.

 

Category 2: Match Unverified

 

Match Unverified payments are those where the checkout is complete, the amount matches, but the sender may be unverified or the address unconfirmed or both. These payments are not necessarily fraudulent, but you should scrutinize the data available to you such as buyer feedback etc. before accepting them.

 

Category 3: Remaining Transactions

 

These payments are those where the buyer has not yet completed the checkout, sends the wrong amount or the amount cannot be matched with any transactions that have the awaiting payment status within EZLister. They can also be non-eBay payments. Often, and given more time, many of these will convert to a Category 1 or 2 type payment once the buyer completes the checkout. Once you have determined where these payments are to be applied, simply apply them manually and select the box to remove them from the list. Note that removing them from the list has no effect on the status of transactions within EZLister, or, in other words, they are not being applied to any open transactions.

 

There are several other considerations to bear in mind when using this system. Be aware that EZLister only processes the information for the positive transactions (credits) into your PayPal account. It does not take into account refunds, withdrawals, pending transactions such as echecks, or payments that need to be accepted within PayPal. Pending transactions will appear in the system once PayPal has cleared the funds. EZLister only receives notification of payment activity and does not directly exchange data with PayPal as it does with eBay through the eBay API.

 

EZLister Checkout 

 

EZLister.net comes with a full bodied customer checkout system that enables your customers to enter their information directly.

This system will expediate the handling of customer payments, and customer tracking of the status of their items to ensure that your customer has a feeling of confidence in the seller at all stages of the transaction.

 

Overview

Importance of Completing the Checkout

Buyer’s Access to Checkout Link to Same Headings in Body of Text Below

Using Checkout

EZLister Checkout Flow Chart

 

Overview

 

The EZLister.net checkout system guides a buyer through the process of completing a purchase.  EZLister.net uses eBay’s Checkout Redirect as the primary method of completing a transaction.  eBay’s Checkout Redirect provides a constant, safe and familiar checkout for purchaser’s and is intended to eliminate the natural reluctance of buyers to reveal sensitive personal information to strangers, while decreasing the workload of seller’s when assisting buyers checking out.  

 

It is important to understand that eBay charges EZLister an annual fee to offer this service and participate in this program.  They regularly monitor and certify the performance of our checkout system since they have a vested interest in assuring that it performs according to their standards.  As such, they periodically review the system performance for speed, accuracy, uptime, and other parameters, and they reserve the right to revoke the Checkout Redirect license of providers who fail to meet their standards.  To date, our system has consistently exceeded their requirements, and we intend to continue this level of performance into the future.

 

Importance of Completing the Checkout

 

In the EZLister system, it is essential for someone to complete the checkout process.  In most cases, users should insist that buyer’s complete the checkout.  In a small percentage of the cases, it may be necessary for a seller to assist in, or even complete the checkout.  However, such cases are relatively rare, usually confined to buyer’s computer or software issues and the seller should make every attempt to minimize these cases.

 

The checkout process brings two sets of data together and allows it to be properly tracked and processed.  Prior to completing a checkout, eBay records that a listing closed with a sale.  This information is transferred to EZLister.  However, at this point, the identity of the buyer, their intentions to pay, the timing of the payment, and the method of the payment remain unknown.  EZLister recognizes that until the buyer provides evidence of their intent to complete the transaction, there is no reason to close the sale by creating a receivable.  The vehicle used to provide this information to EZlister and close the loop is the checkout process.  Because of the importance of this step in the transaction process, EZLister elected to participate with eBay by using Checkout Redirect.

 

Buyer’s Access to Checkout

 

Access to Checkout Redirect begins when a buyer clicks the “Pay Now” button.  The Pay Now button is generated by eBay and is an integral part of Checkout Redirect.  It appears on all correspondence the buyer receives from eBay.  The Pay Now button appears prominently on the winning notification email received by the buyer as shown below.  

 

 

 

It also is presented in the checkout gateway on a sold auction page that appears at the close of each sold item on the eBay site.  

 

 

 

The Pay Now button also appears on the line of any unpaid item in a buyer’s My eBay page.  

 

 

 

It is clear that eBay has made every attempt to guide the buyer to use the Pay Now button, and made it as convenient as possible for them to take advantage of this system.  It is also clear that it is difficult for a buyer to claim they cannot access our checkout system or that it is difficult to find and navigate.

 

As an additional safeguard, EZLister.net sends out a winning notification email to the seller.  While we are not authorized to display the Pay Now Button, the text within the email urges the buyer to use this method of checking out and provides instructions on how they can begin the process.  This is illustrated in the excerpt of the standard email sent to buyers by our system shown here.

 

 

 

In addition, a buyer who does not initiate a checkout within 24 hours of an auction’s close receives reminder emails for up to 30 days.  Each reminder email also urges the buyer to use the “Pay Now” button and provides instructions on how to find it and begin the process.  

 

To assure that there is no reasonable means for a buyer not to begin the checkout process, all emails to the buyer from EZLister include a secure URL allowing them to initiate the checkout from within the email.  This is not the preferable means of initiating a checkout since it circumvents eBay’s Checkout Redirect method.  It is presented only as a backup and it is made clear that there is a superior alternative available.  Buyers that use this secure link will have to enter some information, and the address they registered with eBay will not automatically appear in the initial phase of the checkout

 

Finally, for those worst case scenarios, our checkout system integrates directly with eBay’s Unpaid Item System.  This automates the process for sellers to notify eBay of non paying bidders and apply for and receive fee credits for those items won, but where a checkout by the buyer was never completed.

 

Using Checkout

 

For a buyer, the checkout is a simple three-step data entry process.  The first screen of the checkout will prompt a buyer for their billing and ship-to address.  If the buyer entered the checkout via the Pay Now button, the ship to information on file with eBay is automatically inserted in the appropriate fields.  Assuming this is the case, the buyer is required to review a table showing all items where a checkout has not been completed, select those that he wishes to complete the checkout process for, and click one button to move on to the next screen.  

 

There is one exception at this point in the checkout process.  This occurs in those cases where the seller does not quote a shipping rate.  This usually occurs for large, bulky items where shipping rates vary directly with the distance shipped, or for international items.  Any item that does not include a shipping rate will be subject to this exception.  In such cases, the checkout process temporarily halts while the Clerk in the EZLister system is notified of the necessity to provide the buyer a custom shipping quote.  Once the Clerk obtains this quote and enters it into the system, an email with the shipping quote is automatically sent to the buyer immediately.  Both parties now have all information to complete the transaction, and the process continues by progressing to Screen 2.  A more detailed discussion of specifying and using shipping rates is available in the Learning Center at www.ezlister.net.

 

Once billing and shipping data is captured, the buyer is directed to the second screen of the checkout system.  On the second screen, the buyer selects the payment method they intend to use, and may be presented with the option to purchase additional quantities when possible.  

 

The third and final screen in the checkout process is a summarization.  Here, a buyer can obtain and print an invoice, and if PayPal has been selected as the payment method, a link to PayPal’s site appears for the buyer to complete the transaction by funding the sale.  Selecting an alternate payment method prompts the proper remittance address and/or instructions for payment to appear.  

 

At any time, the buyer can re-enter the checkout process to monitor their order status.  This is possible by using the URL provided in the emails generated by the system.  The re-entry point will reflect the most advanced stage of the checkout completed by the buyer prior to this point.  This assures that the buyer cannot make any changes to previously entered information thereby maintaining the integrity of the checkout process.

 

EZLister Checkout Flow Chart

 

The following page presents a chart that illustrates the checkout process.  This chart shows the various entry points into the checkout, and how the process flows from beginning to end.  As mentioned, when the process is complete, a receivable is created in the system.  After creating a receivable, the checkout process is effectively complete with control of the transaction passing back to the Clerk for final processing.